Shipping & Returns

We calculate delivery on package size and weight. We charge based on the cost charged to us by the courier we us. Some companies will offer free carriage on orders over a certain amount, but we don't add the cost of shipping into to our product price ensuring we can accurately price our goods without overcharging to cover carriage.

To give an example.

£3.50 + vat per box up to 2kg

£6.62 + vat per box 2kg - 20kg

Large boxes that have two sides 800mm or more in size and are light in weight will still be charged at £6.50 + vat per box plus a surcharge for the extra volume.

If carriage reaches £55 we will ship via pallet on a 3 day service.

Some small expensive items we insure and so the £3.50 carriage will show as £6.50 + vat

For any more information on shipping please contact us.

Standard Delivery Times

We aim to dispatch every order the same day if placed and subject to stock before 2pm. Your goods are likely to be delivered on Monday to Friday between 8:00am and 6pm We reserve the right to choose the most appropriate courier at the time of dispatch.

Weekends & Public Holidays
For Saturday deliveries pre 9am, pre 10am and pre 12 noon please contact for quotes. Orders placed on weekends or public holidays will be dispatched on the next working day subject to stock. Next day services should also be considered to run as from the next working day.

General Delivery Details
NEXT DAY (UK Mainland only) Orders placed before 2pm, subject to stock will be dispatched the same day on a next working day (Monday-Friday) delivery service. We try to have your goods with you as soon as possible and they are sent on a next day courier service. However our courier does not state a guarantee on their service and therefore we also cannot guarantee your goods to be with you next working day. Most of the time our Next Day Service does arrive on time, however there can be delays which are out of our control. We cannot accept responsibility for any costs or damages incurred by late deliveries. On bank holidays, next day deliveries should arrive the next working day after the bank holiday. Please note goods addressed to some areas of the UK including Scottish Highlands and remote areas (this includes all Channel Islands, Isle of Man and Northern Ireland) may require extra time for delivery.

1. Claims for damage or non-functionality must be made within 3 working days of receipt of the goods.
2. Claims for mis-shipping must be made within 24hrs. 
3. You will be responsible for the goods once delivery is made, or delayed by you at delivery. 
4. Items in stock will normally be dispatched for next business day delivery, and should be to a maximum of 7 days, if after 7 days we still have not dispatched your order you will have the option to cancel your order. 
5. We do make every effort to deliver your order on time however, unfortunately we cannot guarantee this service and therefore cannot be held responsible for any cost incurred due to a late/failed delivery.
6. Certain large orders or heavy items may require shipment on a pallet, and are my be subject to a 3 day delivery time.
7. All hired equipment does not qualify for our free carriage rule.

Your order will need a signature upon receipt and deliveries are usually between 8:00am and 6pm. If you are unable to sign for your order the delivery driver will leave a card notifying you of the next delivery attempt or where you can collect your goods. Please notify us immediately of you are not able to sign for your order.

 IMPORTANT NOTICE FOR - Non UK Mainland, Scottish Highlands, EU and Non EU Orders

Carriage is calculated as an approximate value for all Non UK Mainland, Scottish Highlands, EU and Non-Eu countries. We may contact you after you have placed your order to either offer a refund on any over payments or quote any additional payments required. You have the right to a full refund should you not be happy with the final carriage cost.

All orders are dispatched on an CIP basis which means that the buyer pays for transport, customs clearance and duty if relevant.

Your order will need a signature upon receipt and deliveries are usually between 8:00am and 6pm. If you are unable to sign for your order the delivery driver will leave a card notifying you of the next delivery attempt or where you can collect your goods. Please notify us immediately of you are not able to sign for your order.


We do everything we can to make sure that your items reach you in perfect order, and we hope that you’ll find everything to your satisfaction. However if you need to return an item for any reason, we aim to make this process as simple and hassle-free as possible! Please note that our returns policy does not affect your statutory rights.

Our customer service team will work with you to provide any required assistance; every contact is logged and you will be issued with a case number for easy reference.

In the unlikely event of discrepancies, you must notify our Customer Service department within 3 days. Returned goods can only be accepted when authorised by Customer Services and may be subject to a 25% restocking fee.

Please follow the steps below to ensure the return of your item is accepted and approved by our team:

  • Contact our customer support straight away through our contact form.
  • Return in advance a completed RMA (Return to Manufacturer Authorisation) we will supply to you and we issue to you an RMA number.
  • Ensure the goods are as fit for sale (including original undamaged packing and all original material) on their return as they were on delivery.
  • A 25% handling charge may be applied (unless the goods were defective when delivered).
  • No attempt should be made to return goods without an RMA number. Unsolicited returns will not be accepted and the goods will remain at the customer’s risk for all purposes.
  • If we accept the return of goods in a non-saleable condition we may charge you the cost of bringing the goods to a saleable condition.
  • In certain circumstances we can arrange a courier to collect the item, please contact customer support first through our contact form.

What if my product is faulty?

If you feel that your product(s) is faulty please contact us immediately to book the return of your goods. We will either arrange collection or ask for you to return the goods.

If the item(s) are found to be faulty your order will be replaced along with the additional postal/carriage charges incurred (maximum of £10 inc. vat).

Distance Selling Regulations

If for any reason you would like to return your goods, by law you are allowed to return them within 14 days from when they were received/signed for. All we ask is that they're in unused, original condition and that you send back your receipt with the goods (this can be found attached to the goods/packaging on delivery). A full refund will be issued if everything is in order. If an Item has been opened we reserve the right to refuse or charge a restocking fee. For items returned after 14 days from delivery a 25% restocking fee will be charged.

We would also like to know your reason for returning them so we can look to improve our products/service in the future.

The return of these goods is at your cost. 

All returns must start by completing the order and returns form here ORDERS AND RETURNS FORM

For any more information please call our team on
01772 780000

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